Read How Wallet Records Are Handled
Our Privacy Policy sets out the data needed to open and maintain your account, including contact details, phone verification results, login activity and records linked to payment steps. When you use DANA, OVO, GoPay or QRIS, we use the transaction reference and status needed to match
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your account and resolve a receipt question; we do not ask for a wallet password through account help. Bank transfer and virtual account references may also appear in our records when you choose those routes. We use device and browser signals to help identify unusual access,
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maintain sessions and keep the lobby available on mobile. We retain records only for the period needed for account support, security checks, legal duties or a dispute. Where access is discussed, it depends on local law. You can ask us to explain, correct or remove eligible
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details through the support path below.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.